For fiber ISPs
ISPOpera reads the fibre signal at each customer’s ONU from your OLT and talks to the customer’s device over TR-069. See the signal, change the WiFi name and password, set the PPPoE login and VLAN, and watch live speed and data usage, all on the customer’s page.
One page per customer
Most complaints are a weak fibre signal, a forgotten WiFi password or a wrong setting on the device. Each one used to cost a trip. Now they are a click.
The fibre signal at the customer’s ONU is read from your OLT every 10 minutes and shown in dBm as Good, Weak or Bad, with the ONU’s transmit power and the fibre distance. Customers are matched to their ONU automatically.
See the WiFi networks on the customer’s device, 2.4 GHz and 5 GHz separately, and set a new name or password from your office. No visit, and no asking the customer to log in to their router.
Send the customer’s PPPoE username and password to their device from the customer’s page. A new ONU can be connected to a customer the same way, by its serial number.
Set or remove the VLAN on the device’s internet connection. ISPOpera asks for confirmation first, and a Put back button restores the previous VLAN if the change was a mistake.
Open a customer’s page and see their current download and upload speed straight from your MikroTik, updated every 2 seconds, with a chart of the last 5 minutes.
Daily, monthly and yearly download and upload for each customer, the busiest day and the daily average, and a PDF usage report for any period.
PON signal
ISPOpera turns the dBm reading into a colour, so your support staff can tell a fibre problem from a WiFi problem in one glance.
| Shown as | Signal | What it means |
|---|---|---|
| Good | -8 to -24 dBmThe line is healthy. | The line is healthy. |
| Weak | -24 to -27 dBmIt works, but with no margin left. Worth checking before it becomes a complaint. | It works, but with no margin left. Worth checking before it becomes a complaint. |
| Bad | Below -27 dBmExpect slow speed and disconnections. Check the fibre, the connectors and the splitter. | Expect slow speed and disconnections. Check the fibre, the connectors and the splitter. |
| Too strong | Above -8 dBmShown as Weak: the ONU is receiving too much light. | Shown as Weak: the ONU is receiving too much light. |
| No signal | Nothing readThe ONU is switched off or its fibre is down. | The ONU is switched off or its fibre is down. |
Getting it running
You do not configure anything yourself, and nothing changes for your customers.
Send a photo of your OLT showing its make and model. That is all we need to start.
We need about ten minutes on your MikroTik and OLT to connect them. Your customers stay online while it is done.
Customer devices that report to ISPOpera are matched to their customer automatically, by the PPPoE username they dial with.
Signal, WiFi, PPPoE login, VLAN, live speed and usage are on the customer’s page. You type nothing.
Good to know
These features depend on your own equipment, so here is exactly when each one appears.
FAQ
Yes, once your OLT is connected to ISPOpera. The fibre signal at each customer’s ONU is read from the OLT every 10 minutes and shown on the customer’s page and in the customer list as Good, Weak or Bad, in dBm. Customers are matched to their ONU automatically while they are online.
Yes, when the customer’s device reports to ISPOpera over TR-069. Open the customer’s page, press Change next to the WiFi network, and type the new name or password. The device picks the change up the next time it checks in, usually within 5 minutes, and everything on that WiFi has to join again with the new details.
Yes. On the customer’s page, Device Internet shows the PPPoE username and the VLAN on the device. You can send the customer’s PPPoE login to the device or set a new VLAN from your office, and undo a VLAN change with Put back. For some makes of device the VLAN cannot be read or set yet.
In ISPOpera, a signal from -8 to -24 dBm is shown as Good. From -24 to -27 dBm is Weak: it works, with no margin left. Below -27 dBm is Bad: expect slow speed and disconnections. Stronger than -8 dBm is also shown as Weak, because the ONU is receiving too much light.
Our team sets it up with you. For the PON signal we need the make and model of your OLT and about ten minutes of access to your MikroTik and OLT; your customers stay online while it is done. For WiFi, PPPoE and VLAN changes, the customer’s device has to report to ISPOpera. Live speed needs a read-only API user on your MikroTik.
The fibre signal is shown for a customer who has an ONU to themselves; where one ONU feeds several customers over copper, none of them is shown a signal. WiFi, PPPoE and VLAN controls need a device that reports to ISPOpera, such as an ONU in router mode or a WiFi router. A bridge ONU shows its fibre signal only.
Bring your ISP to ISPOpera. Our team connects your OLT and your customers’ devices with you.
